1. Company Service Fee
(This is the fee that the company charges for the services rendered to the client. This service fee is subject to the applicable value added tax in Nigeria).

a. Company Service fee shall qualify for a refund if the formal refund request was made within ten (10) business days after payment and if any of the non-refundable conditions below does not apply:

b. Company Service fee shall not qualify for a refund if any of the service items listed on the invoice has been processed by the company.

c. Company Service fee shall not qualify for a refund if not paid in full.

d. Company Service fee shall not qualify for a refund if the request for a refund was made after ten (10) business days of payment.

e. No refunds shall be granted for assessment fee, documentation fee, and for events that are beyond the Company’s control. 

2. Third Party Fees
(These refund conditions apply to services provided by independent third parties):

a. All third party services have a defined service delivery timeline by the respective third party service provider and are not controlled by the Company.

b. In a situation where the third party service delivery timeline has exceeded by twenty (20) working days without the service being delivered to the client, the respective third party service refund policy shall apply.

c. Some third party services do not have a refund policy meaning that fees paid to them are not refundable as the service will be rendered regardless of the outcome either a positive decision or a negative decision (e.g. Embassy visa application fees and government agencies, etc.).

d. No refund shall be granted to the client for any third party service that has been rendered by the respective third party service provider.

e. No refund shall be granted to the client for any third party service that is still in process and within the stated service delivery timeline.

f. Every third party service that has been completed must be paid for by the client.

g. Any refund request made within the refund request timeline which is ten (10) working days after payment, will attract a  deduction of any third party and company expenses incurred.

3. General Conditions 

a. All qualified refund requests will be refunded with less than 20% to cover for the Administrative cost.

b. The qualified refund will be made from twenty (20) business days of receiving the completed online refund request form and is subject to funds availability.

c. Refund can also be made by a credit notice that will be made on the client’s account with the Company covering the refundable amount for a future company’s service use by the client.

d. Refund requests for any of the services offered by the Company will be made by completing the online Refund Request Form here.

e. Company reserves the sole right to make changes to this refund policy at any time and it becomes official once they are published on their website.

Last Date modified : October 31st, 2024.